Daniele Family Companies ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with. It covers our website at www.danielefamily.com and our text message (SMS) program for residents and tenants.

**Information We Collect**
We may collect the following personal information:
- Contact details, such as your name, mailing address, email address, and mobile phone number
- Residence or lease details, such as your property, unit number, and lease dates
- Communication records, such as maintenance requests and the messages you send us or receive from us, including text messages
- Your SMS consent and opt-out choices
- Basic website data, such as browser type and pages visited, collected through standard cookies and analytics

**How We Use Your Information**
We use your personal information to:
- Manage your lease and residence
- Send you notices about your residence, including maintenance and repair updates, building and property notices, and rent or payment reminders
- Respond to your questions and requests
- Keep our properties safe and secure
- Meet our legal and regulatory obligations
- Improve our website and services

**Who We Share Your Information With**
We do not sell your personal information. We share it only as follows:
- **Service providers** who help us run our business, such as property management software, payment processing, and our text messaging platform. They may use your information only to provide services to us.
- **Contractors and vendors** who need limited details, such as your name and unit, to complete maintenance or repairs you requested.
- **Legal and safety reasons**, when required by law, court order, or government request, or to protect the rights, property, or safety of our residents, staff, or others.
- **Business transfers**, if a property is sold or transferred, where resident information may pass to the new owner or manager.

**SMS / Text Messaging Privacy**
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. **SMS consent and phone numbers collected for text messaging will not be shared with any third parties or affiliates.** All other categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out of text messages at any time by replying **STOP**. For help, reply **HELP**. See our SMS Terms & Conditions at https://www.danielefamily.com/sms-terms.

**Data Security**
We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

**Data Retention**
We keep personal information only as long as needed for the purposes described here, or as required by law.

**Your Choices**
You may ask to review or correct your personal information, or to stop receiving certain communications, by contacting us below.

**Children's Privacy**
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

**Changes to This Policy**
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last changed.

**Contact Us**
Daniele Family Companies
2851 Monroe Avenue, Rochester, NY 14618
Phone: (585) 271-1111
Website: www.danielefamily.com